Shipping 9

• When will I receive my order?
• What if I'm not at home when my order arrives?
• Will I be charged for delivery?
• Will all the products be shipped out together?
• Can I change my delivery address or mobile number once the order has been placed?

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My Account 7

• How do I create an account?
• How do I change my email address?
• How do I change my password?
• How do I change my payment details?
• How do I change my billing address?

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Orders 7

• How do I order products from Babyshop.in?
• Can I place an order over the phone?
• Can I place an order without opening an account?
• Can I add products from Babyshop, Lifestyle, Max and Home Centre to my basket and place a single order?
• Can I place an order for a product that's out of stock?

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Payments 23

• What payment methods do you accept?
• Is it safe to shop online with my Debit or Credit Card?
• Can you transfer the amount in My Credit balance to my bank account?
• What is a wallet?
• How do I pay using Wallets?

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Tracking and Delivery 8

• When will I receive my order?
• Can I change my delivery address after I've placed my order?
• Can I book a preferred delivery time?
• Do you deliver to multiple addresses?
• I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?

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Returns Process 8

• How do I return my products?
• Can I return my Babyshop.in purchases to a store?
• When will you pick up the products I want to return?
• I just returned my products. When will I receive my refund?
• I just cancelled my order. When will I receive my refund?

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Returns & Exchange Policy 27

• What is your policy on returns?
• What is your policy on cancellations?
• Will you accept a return if I've discarded the outer packaging?
• Can I return part of a promotional purchase, where the discount was based on the total cost of my purchase?
• What happens if I want to return a product that was part of a Buy 1 Get 1 Offer or a Bundle Promo?

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Click & Collect 18

• How does Click & Collect work?
• Do I get any additional benefit by placing a Click & Collect order?
• How do I place an order for Click & Collect?
• How much does it cost to avail the click and collect service?
• Which store will my order go to?

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Gift Card 17

• Where can I redeem my gift card?
• How I can check my card balance?
• What can I do in case I lose my Gift Card?
• How many Gift Cards I can redeem on same transaction?
• Can I redeem the value of the Gift Card in part?

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Other Information 15

• Are the prices on your website different from the prices in-store?
• What are security tags and why do I have to remove them?
• Do you run offers and promotions online?
• How do I locate the store nearest to me?
• Where can I get information about the Landmark Group?

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Landmark Rewards 23

• What is Landmark Rewards?
• How do I join Landmark Rewards?
• I'm an existing Landmark Rewards member. How can I earn Landmark Rewards points on my purchases at babyshop.in?
• Do I have to pay anything to join Landmark Rewards?
• I just made an online purchase but I haven’t linked my Landmark Rewards account. Can I still earn points for that purchase?

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In-Store 3

• How can I exchange a product?
• Can I redeem store credit, eVouchers or Gift Cards online?
• I need more information about the Landmark Rewards loyalty programme. What should I do?

Grievance 1

• Is your grievance/ complaints/Escalations not resolved ?

Account Deletion 1

• How do I deactivate/delete my account?