Discover exactly how our returns and refunds work.
If I have used a promo code to place my order, how is my refund calculated?+
Your refund will be issued after deducting the proportionate value of the discount applied using promo code on the product that you’re returning or ca...
Can I exchange my purchase for another product?+
1. If you choose to exchange a product purchased by you on lifestylestores.com within the specified return/exchange window with the same product of a...
I paid for my order with Gift Card. Can I return the products and get a cash refund?+
No, we do not give cash refund for Gift card. If you're a registered user, that is, if you've created an online shopping account with us, you'll recei...
I have other questions about returns and refunds. Who can I call?+
Our Customer Support team is here to answer your questions. Call us on 1800-123-1555.
What should I do if the product delivered by you is damaged or defective?+
No worries. Please report the defective or damaged products to our Customer Support team within 24 hours of delivery via email on [email protected] You...
If I paid for my order with Landmark Rewards points and then returned it to store, how is my refund processed?+
You'll receive a refund to My Credit in your account for the value of the Landmark Rewards points you've spent.
I bought a product by paying Cash on Delivery and returned it to store in exchange for a Credit Note, which I then spent on new purchases. If I return these new products I bought to a store, can I receive a cash refund?+
No, we're sorry, we offer cash refunds only when you return a product bought by Cash on Delivery, to a store. Since your second purchase was made with...
If I return a product that I bought with a Credit Note to a store, how is my refund processed?+
We'll first check your products. Once that's done, you can opt either for a new Credit Note, or a refund to My Credit in your account.
If I return a product to store, can I receive my refund partly in cash, and the remaining as a Credit Note?+
No, we're sorry, you will not be able to split your refund in any way. If you've paid by cash, you can opt for either a cash refund, a Credit Note or...
If the order value is still eligible for the promo discount applied even after returning or cancelling a part of the order, how is my refund calculated?+
If the order value does not drop below the specified amount even after returning or cancelling a part of your order, you’ll still be eligible for a pa...
I paid for an order using a Credit Note and a Debit or Credit Card, but I want to return a part of my order. How is my refund processed?+
While processing a refund in these cases, we consider the proportionate value of the Refund voucher (or Landmark Rewards points if you've shopped with...
I paid for an order using My Credit Balance or Credit Note as well as a Debit or Credit Card or PayPal account, and want to return the entire order now. How is my refund processed?+
No problem. After we verify your returns, we'll credit back the balance you spent to My Credit in your account. If you're a guest user, we'll issue a...
I paid for an order using My Credit Balance or Refund voucher as well as a Debit or Credit Card or PayPal account, and want to return the entire order now. How is my refund processed?+
No problem. After we verify your returns, amount paid for the order using My Credit balance will be given back to your My Credit and the amount paid u...
I paid for part of my order using My Credit balance or a Credit Note and requested to pay the balance using Cash on Delivery. I cancelled the order before it arrived. How will my refund be processed?+
You will receive a refund amount to My Credit in your account. You can then use your My Credit balance to shop any of our brands online(lifestylestore...
I paid for an order using only Landmark Rewards points and then cancelled the order. How is my refund processed?+
We will issue My credit balance for the same value as the Landmark Rewards points you've spent.
I paid for an order using My Credit balance and then cancelled the order. What happens to my balance?+
Your amount will once again be refunded to My Credit and your My Credit balance will be updated in your account.
What is My Credit?+
If you pay for a product by cash and return it, we’ll refund your amount to My Credit under My Account. You can then use this refund to shop for anyth...
I paid for my order with Cash on Delivery. Can I return the products and get a cash refund?+
Yes, only when you Return to store. If you pay by cash and then return a product to a Babyshop store, we'll give you a cash refund.
I paid for my order using Wallets. How is my refund processed?+
If you return your products by placing an online return request or calling us for a return pick-up, here’s how it works: - It’ll take 4-5 business day...
If I pay for my order by Debit/Credit Card or wallet , how long will it take to process my refund?+
If you return your products by placing an online return request, here’s how it works: - It’ll take 4-5 business days for us to receive your products a...
My original order was Rs. 1,000 or more, so I qualified for free shipping. Do I still get free shipping if I return part of my order?+
Yes, you will. We'll be happy to give you a full refund when you return your order.
What if I want to return an order that came with a Babyshop.in voucher?+
Whether you return your order partially or fully, your Babyshop.in voucher will be cancelled. You will however, receive a refund for your return. If y...
What happens if I want to return a product that was part of a Buy 1 Get 1 Offer or a Bundle Promo?+
If you want to return part of such an order, you can place the return request for those items online or return to store. Once we receive all the produ...
Can I return part of a promotional purchase, where the discount was based on the total cost of my purchase?+
Yes, you can.
Will you accept a return if I've discarded the outer packaging?+
Yes. When scheduling a return by calling us on 1800-123-7467 , please wrap the returned products before handing them over to our courier partner.
What is your policy on cancellations?+
You can cancel your order or a part of your order online on LifestyleStores.com as long as you do so before it has been processed. If it has already b...
What is your policy on returns?+
We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process. We do not accept: - Undergarments,...